Parents Corner

Parent Information

Welcome to our Creative Labs Family!

We thank you for placing your trust in us and allowing us the opportunity to take care of your child and your family’s needs.
As we get to know each other better, please feel free to chat with us about any questions or concerns. For your convenience, you can review the Parent Handbook for our facility at the link below.

We are looking forward to working together with you for the total well-being of your child and all our children. We are here to understand, help, and support!

distinctive services

Meals Program Menu

We provide a fresh, well-balanced, nutritious meal with our on-site chef and kitchen. Below is this week’s menu.

COVID-19 Facility Protocol Plan

The pandemic has been hard for us all. In order to continue to carry out our educational mission during this crisis, it is important that everyone involved is confident that all appropriate measures are being taken to protect their health and well-being. Our staff and the parents of our students are well aware of our long-standing commitment to a clean and hygienic learning environment.

As we continue to monitor COVID-19, we will adhere to the following guidelines set forth by DECAL’s child services, the CDC, and the Department of Health:

It turns out the design of the school and the practices we have always had in place have made it easier for us to adapt to the social distancing guidelines. However, since the pandemic started, we have taken even greater precautions to further ensure everyone’s safety.

Emergency Closings

When inclement weather or dangerous road conditions occur, if Forsyth County schools are closed or delay opening, Creative Labs will also be closed or delay opening. Announcements will be communicated on this website and via Procare and email.
If inclement weather or dangerous road conditions warrant an early closing, parents will be notified by email and text messages. Make sure you plan to leave early from work because traffic will be bad! Late pickup beyond the emergency closing time will incur $3.00 per minute. We are trying to keep our families as well as our staff safe!

Operational Emergency​

If there is a loss of power, water, heat, or air conditioning cannot operate safely, the center will temporarily close until the situation is resolved. Parents will be notified accordingly through email, Procare and a Special Alert posted on our website at

Policies & Procedures

Our Policies and Procedures all relate to the health, safety and general well-being of our children. Adherence to our Policies & Procedures will be strictly required and non-compliance will result in disenrollment.

Contact Information

Make sure that you and your emergency contacts can always be contacted immediately in an emergency. If cell-phone use is not allowed at work, provide a work number so you can be contacted immediately. Update all new information IMMEDIATELY.

Safety and Health Policy

  1. The Law requires that the parent must accompany their child into and out of the building. When your child runs ahead of you, they could get hurt
  2. .Your child can only be picked up by someone you have authorized. If a sudden emergency requires a special pick-up arrangement, notify the center ahead of time by calling and sending an email. If we do not recognize the person picking up as a listed authorized person, we will need to check their Driver’s License.
  3. No items are to be brought into the center – including no toys, food, and bags. We need to ensure that nothing inappropriate or potentially harmful is brought into the center. For birthday celebrations and parties, please check with the staff on appropriate food to bring
  4. .Your child must be dressed appropriately to play safely, actively and comfortably. Remember that your child needs to move, run, jump, climb, bend, and reach through the day! They also need to be diapered, or to go potty themselves several times through the day. No buttoned pants/jeans, belts, overalls, and dresses. No hats or caps. Stretchable, pull-on and non-binding clothing is required. Footwear needs to stay on, be non-slip and must allow their feet. Shoe-laces must stay tied to avoid tripping. Please remember that your child is playing hard and clothes do get dirty!
  5. Two changes of clothing stored in a labeled zip-lock gallon bag, must be kept in your child’s cubby. Make sure you bring additional backup outfits as needed. Soiled underwear will be discarded. If your child has a potty accident and there are no additional outfits, you will be required to bring one immediately!

Illness Policy

  1. Children who have contagious symptoms should not be medicated at home and brought to the center. Please be considerate and ethical. No matter how desperate you are with your work situation, your sick child is not feeling good and needs you. They will also get other children sick!
  2. Symptoms which require exclusion from attendance include:
    Fever of 101 degrees and above
    Vomiting or Diarrhea
    Breathing issues or continuous coughing
    Eye/nasal Discharge indicating possible infection
    Uncontrollable crying which possibly indicates a medical issue
  3. If your child develops the symptoms at the center, you or your emergency contacts will be notified and be required to pick up your child within the hour. Make sure you have alternative emergency backup if you cannot leave work immediately. Your child’s health might worsen suddenly and need immediate medical attention.If your child still has symptoms of an illness, or after a recent injury, a doctor’s note will be required before your child can come back to attend the center.

Medication Policy

Please inform the teacher if your child needs to be given medication.
DO NOT LEAVE medication unattended. Medication must be handed to a staff person in charge

  1. Only medication prescribed to your child in its original container, and with prescription instructions will be given. A Medication Authorization form must be filled out and medication will only be given once at 12pm unless required additionally by a physician. Remember to follow medication directions accurately. Wrong dosage, and missed or off schedule doses may affect the effectiveness of antibiotics.
  2. A formal Action Plan is required from your child’s pediatrician if your child had Asthma or any other medical condition that may require on-going medication.

Financial Policy

  1. Tuition is deducted at the 1st of every month. Any overdraft fees will be added to the tuition total amount.
  2. Tuition is charged for your child’s space and is due whether or not your child is present.
  3. Since the expenses of Creative Labs are based on fixed enrollment levels, the center cannot give credit for absence, vacation, holidays or closed days due to inclement weather.
  4. If our School must close due to unexpected circumstances, such as inclement weather, then full payment of tuition is required. We reserve the right to close any additional days needed and full tuition payment is expected
  5. We reserve the right to change tuition and/or program fees due to unforeseen increases in expenses. Families will be notified of any changes in tuition within four weeks of the change. Any additional services such as late pick-up, field trips, etc. must be paid the same day the services are rendered.
  6. Should it become necessary to withdraw your child for any reason of your own, a two-week written notice must be given to the administration. No portion of your monthly paid outstanding tuition will be refunded or canceled in the event of absence, withdrawal or dismissal from School.
  7. We reserve the right to dismiss any student at the discretion of the School’s Director or member of management.